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Reconsideration Requests

Procedures of Handling Complaints and Reconsideration Requests[1]

 

  1. Users who wish to request that the library reconsider including a specific item in the collection should first discuss the issue with the Library Director.
  2. If the user is not satisfied at the conclusion of the discussion, he/she may file a written complaint with the Director on the prescribed form.
  3. The Director will respond in writing to the written complaint.
  4. If the reader is still not satisfied, he/she may appeal the Director’s decision to the Library Board who will hear and act upon the complaint at the next regularly scheduled board meeting.


[1] Reviewed 2/14

Library Hours
Monday        10am-8pm
Tuesday       10am-8pm
Wednesday   10am-8pm
Thursday      10am-8pm
Friday          10am-6pm
Saturday      10am-2pm
Sunday        Closed

 

Contact Us:

641-792-4108
100 N 3rd Ave W, PO Box 746
Newton, IA 50208
newtonpl@newton.lib.ia.us

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